Frequently Asked Questions

How do I place an order?

Browse the shop or a store page, choose a product, and follow the checkout steps. You'll receive an order confirmation by email once your payment is confirmed.

Can I buy from more than one vendor in a single order?

Yes. Your cart can hold items from multiple stores; at checkout we split them into separate vendor shipments while still giving you one order to track.

How do I become a vendor?

Apply from the vendor registration page. Most applications are reviewed within a few business days.

What payment methods are accepted?

Supported payment methods are shown at checkout and vary by region.

How do returns work?

Each order includes the applicable return window and process for its vendor. You can start a return from your order history once orders are available in your account.

I still need help — who do I contact?

Reach out through our contact page and we'll get back to you.